Returns & Exchanges

At KOCH PARFYMERI, we want you to be completely satisfied with your beauty purchase. If you are not entirely happy with your order, you can return unopened and unused products within 30 days of delivery.

1

Initiate Your Return

Log in to your account or use our guest portal to select the items you wish to return and receive a unique Return Authorization Number.

2

Pack Securely

Place the unused items in their original packaging, ensuring all protective seals are intact, and include a copy of your packing slip.

3

Ship to Koch Parfymeri

Attach the provided prepaid shipping label to your package and drop it off at your nearest authorized postal service location.

4

Receive Your Refund

Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing